When you decide to complain, please consider the following:
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Go to the seller’s shop where you bought the product and try to resolve the problem friendly |
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If you decided to complain, please call Consumer Protection Department (hyperlink of contact details) in order to carry out all legal proceedings required to protect your rights. |
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Go directly to Consumer Protection Department to submit your complaint and discuss it with one of the competent employees as consumer protection is the responsibility of all members of the society. |
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Don’t forget to bring all documents (documents hyperlink) required to submit your complaint. Any complaint shall be submitted in writing and well-documented. |
* (Consumer Protection Department shall not take any fees in consideration of receiving consumer complaints or carrying out the procedures to resolve them).
Contacts hyperlink
Toll-free: 800500
Hot line: 44945500 / 44945550
Ministry Tel: 44945555
SMS: 92665
Please send your complaint or suggestion + the word (consumer)
FAX: 44932004
E-mail:
cpd@mbt.gov.qa Website:
www.mbt.gov.qa Required Documents Link
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Complainer name, address, job title annexed to supportive documents |
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Name of the party against which you submit your complaint, his address, work nature, violation type and place of complain |
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A detailed statement of damage caused to the complainers, if available |
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A copy of the invoice must be presented when submitting the complaint. Without the original invoice or a copy thereof, Consumer Protection Department will not be able to consider the complaint |