B- During Shopping
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Don’t be emotional with yourself or your family, especially children, when buying products and services. |
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Don’t buy low quality products and services. Focus on quality, health and safety. |
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During sales seasons (feasts, Ramadan, back to school), try to buy your needs as early as possible before the crowd. |
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Request the invoice, keep it, and read carefully contracts and warranties related to the product or service. |
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Don’t sign a purchase contract before reading it. If it contains blank spaces or ambiguous parts, don't sign it. |
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Delay buying food products (e.g. fish, chicken and meat) till the end of your shopping to keep them fresh and healthy. |
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Avoid squandering and excessive expenditure. Focus only on your daily or weekly food needs maximum. Don’t store your food. Storage has harmful effect on quality and safety |
2- Before you buy durable goods, pay attention to the following:
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Examine the product carefully. |
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Don’t buy low quality products. |
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Ask others to recommend you durable goods. |
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Request for and keep the invoice and warranty. |
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Read the manufacturer’s user manual. Enquire on product refund and replacement policy. |
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Check all attributes and performance characteristics of the product and compare them to similar products. |
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Make sure to read the terms and conditions of the warranty. |
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Don’t sign a contract with blank spaces or ambiguous parts. |
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Don’t trust verbal warranties on durable goods. Inform the Consumer Protection Department of any shop giving verbal warranties on its product without warranty certificate. |
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Make sure the commercial agent or its sub-agent is responsible for providing spare parts to consumers. Check the availability of maintenance center for reasonable price. |
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Check all attributes and performance characteristics of the product and compare them to similar products. |
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Try to exactly know the commodity ability or capacity in performing its purpose. |
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Be aware of the terms and conditions of the warranty. |
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Make sure to know the maintenance cost in case of breakdown and who should pay this cost. |
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Don’t hesitate to report against fake products which don't meet standard specifications. |
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Proper use of products makes them last long. |
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• In case of a problem in the product or service, call the supplier immediately. Trying to repair the product by yourself may cause the warranty to be cancelled or waiver your right to it. |
3- When watching Ads in media or public places:
Beware of misleading ads that include the following:
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Misleading extravagances that don’t reflect the real quality and purpose of the product. |
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Selling transaction is performed through the telephone with no specific location for the company. |
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Terms and procedures of contracting are different from those mentioned in the advertisement; for example, no after-sales service. |
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Promoting attractive special offers on low quality products and services. |
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Promoting false information about products having quality certificates and marks, while there are no approved service centers for them. |
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Promoting uncertified products that may cause serious harms; examples of these products include: cosmetics, herbs, weight loss medicines…etc. |
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Offering a service with no clear information regarding its origin, components, production date, expiry date...etc. |
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Offering a service with no clear information regarding contracting terms, benefits, address location, usage warnings...etc. |
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Promoting a product or commodity with no clear information regarding its origin, components, production date, expiry date...etc. |
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The price in the advertisement is different from the actual price you are required to pay. |